1. I can't hear music, I click on the link and nothing happens. Why?

WINDOWS MEDIA PLAYER NOT INSTALLED
We understand that there are many players and most are proprietary. WarpRadio utilizes the Windows Media Player and therefore does not support RealNetworks content. The Windows Media Player is different; It supports streaming audio as well as many other formats like MP3, MIDI, .wav, etc. files, so once you have this player, you can listen to many other audio sites and songs.

GET THE PLAYER
Go to the web-site: http://www.windowsmedia.com/download Scroll down to the center of the page where you'll see: Get the Windows Media Player Click on the blue button, Download Now. Select Save this program to disk. Save the file to a place on your hard drive that you can easily remember (i.e. your desktop). This takes approx. 15-20 min on a 28.8 kbps connection. Once the download is complete, go to the file wherever you saved it (you can always use your "find" feature to locate the file: mp71.exe.) Then double-click on that file to have it fully installed. Select Typical as a default and let the installation select the defaults for the rest of the choices.

CHECK VOLUME SETTINGS
Most likely you will have a speaker icon in the lower right hand corner of your desktop (in the taskbar). Double click on this icon. This will bring up a control panel for your soundcard. In the Volume Control channel, there will be two sliders. The top slider controls balance between your speakers (left side, right side) and the lower slider adjusts volume. Make sure the lower slider is UP and not towards the bottom. You can also access the Volume control panel this way: Click Start > Settings > Control Panel > Sounds & Multimedia Double click on the Audio tab Under Sound Playback / Preferred Device, your soundcard will be listed. Click on Volume Adjust sliders appropriately

CHECK SPEAKERS
Make sure the actual volume knob on your speakers is turned up.
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2. I can't find my station's stream. Why?

We list the most complete Internet directory of the United States. This listing includes all stations with or without an Internet presence or streaming broadcast. Therefore, you may have searched for a station(s), which is not streaming yet. Please try out our Featured page to see some samples of streaming stations across the country.
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3. The player launches but nothing will play. Why?

CONTENT WON'T PLAY

Our apologies for your frustration, however there are a variety of factors that may cause this type of problem. The most likely problem is network congestion; this occurs mainly during high traffic hours (8am-6pm), or within college or university backbones, and simply means you cannot get through. This congestion could be anywhere between you and WarpRadio. We apologize for your inconvenience and suggest to keep trying or to try again during low traffic hours. Also, there may be temporary server problems due to maintenance. Again, keep trying. In some cases, content and URL locations may be temporarily misdirected. If you continue to have problems with a particular URL, please Contact Us and we will remedy the situation as quickly as possible.

OUTDATED MEDIA PLAYER VERSION

Get the newest version. Go to the web-site: http://www.windowsmedia.com/download Scroll down to the center of the page where you'll see: Get the Windows Media Player Click on the blue button, Download Now. Select Save this program to disk. Save the file to a place on your hard drive that you can easily remember (i.e. your desktop). This takes approx. 15-20 min on a 28.8 kbps connection. Once the download is complete, go to the file wherever you saved it (you can always use your "find" feature to locate the file: mpie4ful.exe.) Then double-click on that file to have it fully installed. Select Typical as a default and let the installation select the defaults for the rest of the choices.
Note: WarpRadio strongly recommends the use of Internet Explorer versions 4 and higher, along with the most current Windows Media Player for your operating system, in order to properly use the site.
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4. An error message comes up saying to check the path. Why?

Our apologies for your frustration, however there are a variety of factors that may cause this error. The most common is that the stream is temporarily down or there is network congestion somewhere between the radio station, WarpRadio and you. We apologize for your inconvenience and suggest to keep trying or to try again during low traffic hours.
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5. The content is buffering a lot. Why?

The buffering occurs when you cannot get enough data from your bandwidth. It may be network congestion or the original encoded stream has been made at a higher bandwidth then you can download. Most audio streams are at 20kbps, and if you are on a 28.8 modem, you may not be getting a 28.8kbps download, but more likely a 12-15kbps (this is dependent on your Internet Service Provider).

Here is a helpful tip:
This will help out but sometimes not completely correct all buffering problems. First, determine the version number of the media player you are using (from the Media Player, go to help>about)

Windows Media Player 6.4
Go to - View. Select Settings > Windows Media Source Filter.

On this new window, you will see a Buffering section, select the radio button for Buffer and increase the number of seconds to 30.

Click Okay.

Windows Media Player v7.01 or better
Go to - Tools > Options > Performance Tab Under Network Buffering

Select the button for Buffer, and increase the number of seconds to 30.

Click Apply > Okay.
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6. It sounds like there is static, fading in and out, OR poor quality. Why?

WarpRadio takes the encoded stream from the radio station and broadcasts it to the world. The radio station is responsible for the quality of the stream that we connect to. When there are sound quality issues, it is most likely that the station is encoding from a reception of their signal rather then a direct feed from their soundboard. Many stations are learning and developing their streaming solution. Please keep listening and let us know if they have improved. WarpRadio monitors and corresponds with each station on regular basis. We can work out a better solution.
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7. Does this work for Linux?

There are compatible players for Linux. However, WarpRadio does not offer them for download nor will we support the use of them. Thanks to a listener, there is a site that offers a variety of crossover plugins for Linux users. www.codeweavers.com There is a fee associated with these plugins, however they do work according to the listener. Again, WarpRadio does not offer support for the use of Linux players and plugins.
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8. Is there a Windows Media Player for MACs?

Go here http://www.microsoft.com/windows/windowsmedia/download/ and download and install the Windows Media Player for Mac's.

Select Download: Choose WINDOWS MEDIA PLAYER

Select Version: Choose the appropriate version for the MAC OS you are using

Select Language: Choose your preferred language The appropriate media player for your system will then list.

Click the DOWNLOAD NOW button and this will begin the download to install.

Select Save this program to disk. Save the file to a place on your hard drive that you can easily remember (i.e. your desktop). This takes approx. 15-20 min on a 28.8 kbps connection.

Select Typical as a default and let the installation select the defaults for the rest of the choices.

For additional help topics, visit Windows Media's detailed information for the operating system you use.
Mac OS X
Mac OS 8.1 or greater
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8b. How do I install Windows Media Player for Mac?

Note: Microsoft recommends that you download and install Internet Explorer 5.x to access Windows Media Player (WMP) content.
To download and install the player, you first need to remove any older version of WMP on your system:

Drag the Microsoft Media Player folder to the Trash.
In the Preferences folder, delete the Microsoft Media Player Prefs file.
In the Extensions folder, delete the following files to the trash:
Acelp.net Decoder 05.0 kbps
Acelp.net Decoder 06.5 kbps
Acelp.net Decoder 08.5 kbps
Acelp.net Decoder 16.0 kbps
Mpeg Layer - 3 Audio
MPG4
VivoActive G723 Decoder
Voxware Sound Component v1.5
Empty the Trash.
Reboot your computer.
Note: The QuickTime PowerPlug extension must be enabled for the Windows Media Player to install. If the install fails without an error, verify that QuickTime PowerPlug is in the "Extensions" folder and enabled.

Installing Windows Media Player

Go to the download site.
Select Player 7.1 for Macintosh from the pull-down menu.
Click the Download Now button.
The WMP for the Macintosh will download to the download location specified by your browser. The default location is the desktop. You may need to use StuffIt Expander to decompress the WMP for Macintosh. You can get StuffIt Expander from Aladdin Systems http://www.aladdinsys.com.
Double-click the installer icon and follow the instructions.

9. Can I use my Windows Media Player with Netscape?

The best thing to do is re-install the newest version of Windows Media Player. A certain plug-in is necessary in order to use Windows Media Player with Netscape; this plug-in will automatically install itself because your computer should detect that Netscape Navigator is on your computer. Remember to refresh your website if you choose to leave it open during the re-install process.
Note: WarpRadio strongly recommends the use of Internet Explorer versions 4 and higher, along with the most current Windows Media Player for your operating system, in order to properly use the site.
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10. I use AOL, and I am experiencing problems. Is there a way around this?

The best results can be achieved by adjusting the buffer settings, and then using the standalone Internet Explorer, rather than the AOL-centric browser.

What? Really. Just minimize your AOL window (you won't loose your connection!)
Go to - Start > Programs > Internet Explorer, and click on it.
Then, just type or paste www.warpradio.com in the address bar.
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11. An error message comes up saying invalid data.

This error comes up mostly when using either an old file or a file with bad data. For example, if you have a saved or bookmarked file, such as one ending in asx, you will get this error.

Just remove the old link and visit the station's website or search for them via warpradio.com to listen.
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12. Ever since installing Windows Media Player 9 Series I get a Class not Registered error.

Unfortunately, we do not have a fix for this error yet. It seems to occur in Windows 98 and Windows ME for people using Windows Media Player 7 and Windows Media Player 9 Series.

The fix for Windows Media Player 7 was just to uninstall the player, removing all components, then reinstalling it, while making sure EVERY program is closed during the installation.
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13. I get a dialog box that comes up asking me if i want to download or open tuner.asf (or popTuner.asf or stream.asf). When i open it the stream never plays.

Most likely this error occurs because you've recently installed WinAmp. You will want to go to the preferences section on WinAmp and then either Select NONE to disable WinAmp as the default player for Windows Media files, or deselect asf and asx (if applicable).
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